Terms & Conditions

A-1 Locksmith & Security Center, Inc.

1707 E. Weber Dr., Suite 1, Tempe, AZ 85288

Phone: (480) 966-1423 | Email: info@a1locksmith.com

Website: https://a1locksmith.com

Effective Date: April 2026. These Terms & Conditions supersede all prior versions.

Welcome to A-1 Locksmith & Security Center, Inc. By accessing our website, requesting an estimate, or using our services or products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Scope of Services

A-1 Locksmith & Security Center, Inc. provides locksmith, security, and related services including but not limited to:

Lock installation, rekeying, and repair
Master key and key control systems
Commercial door supply and installation (solid core and hollow metal)
Access control systems
Burglar alarm installation and system take-overs
CCTV and surveillance systems
Safe sales, installation, and service
Electric strikes and electrified hardware
Emergency lockout services

Services are performed by licensed, bonded, and insured technicians. Arizona License Numbers: ROC 262872 | ROC 351865 | SR12486.

2. Business Hours & Scheduling

Pricing on all estimates is valid for work performed during standard business hours.
After-hours, weekend, and holiday service is available and subject to additional charges.
Scheduling is confirmed upon receipt of a signed estimate or written authorization.

3. Estimates & Pricing

All estimates are provided in good faith based on information available at the time of quoting. Estimates are subject to the following conditions:

Prices are valid for 30 days from the date of issue unless otherwise stated.
Estimates assume standard existing conditions. Unforeseen conditions such as hidden wiring, damaged substrates, incompatible hardware, or non-standard construction will be addressed by change order.
Factory-original hardware brands (e.g., Schlage, Corbin Russwin, ASSA) must be quoted separately and are not included in standard pricing unless specified.
Reference images or photos included in estimates are for illustrative purposes only and may not reflect actual field conditions or final installation appearance.

4. Door & Frame Requirements

Estimates assume standard doors and frames with existing hardware prep.
Herculite (frameless glass) doors must have at least 1/4″ clearance at the top for maglock installation. If insufficient clearance exists, door modifications or a revised quote will be required.
Customer is responsible for verifying that door and frame conditions match the scope of the estimate prior to scheduling installation.

5. Hardware & Electrical Requirements

All hardware is specified at 24V unless 12V is specifically requested in writing prior to order.
Maglock release devices must be supplied by others or quoted separately.
Locking system formats (e.g., LFIC, SFIC, ASSA) must be identified by the customer prior to service.
Fire alarm system integration, including relays and tie-ins to access control systems, is excluded unless explicitly included in the written estimate.
Pricing assumes adequate existing power supply. Customer is responsible for verifying voltage compatibility for systems not supplied by A-1 Locksmith.
For all security system installations, the customer must provide at least two (2) unswitched power outlets per system. If outlets are unavailable, installation delays or change orders may apply.
Customer is responsible for providing server rack space unless specifically quoted.

6. Key Systems & Rekeying Requirements

Customers with interchangeable core (IC) systems must provide a valid control key at the time of service. Failure to provide a control key will result in additional billable labor and materials, as destructive removal may be required.
Customers with Medeco proprietary key systems are responsible for maintaining accurate authorization records with A-1 Locksmith & Security Center.
Failure to update employee or access records may result in service delays while authorization is verified.
If no valid records exist, a company officer, C-suite executive, or verifiable decision-maker must appear in person at A-1’s office to authorize administrative changes.

7. Burglar Alarm & Fire Alarm Requirements

Customer is responsible for filing and maintaining any burglar alarm permits required by their local Authority Having Jurisdiction (AHJ). A-1 Locksmith & Security Center can provide contact information and links to local AHJ permitting resources upon request.
Customer is responsible for fire alarm permitting, relays, and tie-ins to access control systems unless specifically included in the written estimate.
Failure to maintain required permits may result in fines, delays in emergency response, or refusal of dispatch services by local authorities.

8. Warranty & Responsibility

Manufacturer warranties apply to all equipment provided by A-1 Locksmith & Security Center.
Labor is warranted for 90 days when A-1 provides the hardware. If the customer provides the hardware, labor is warranted for 30 days only.
Warranties do not cover damage or issues caused by improper use, neglect, unauthorized repairs, or modifications made after installation.
All patching, repair, drywall, woodwork, painting, or surface finishing — including but not limited to cutting, coring, or trenching — is the sole responsibility of the customer unless specifically quoted in writing.
A-1 Locksmith & Security Center is not responsible for pre-existing conditions discovered during service that were not visible or disclosed at the time of estimate.

9. Payment Terms

Payment terms are available only to customers with an active credit agreement on file with A-1 Locksmith & Security Center.
Payment is due within 30 days of the invoice date unless otherwise agreed in writing.
Late Fee Policy: A late fee of 1.5% per month (18% annually) or $25, whichever is greater, will be assessed on all past-due balances.
Customers who violate payment terms will lose credit privileges and revert to Cash on Delivery (COD) status.
COD customers must pay a 50% deposit before any special-order or non-stock equipment is ordered.
Final payment is due at the time of service completion.
A-1 Locksmith & Security Center reserves the right to suspend service or initiate collections on delinquent accounts.

10. Cancellations & Refunds

Due to the nature of our services and products, cancellations and refunds are generally not available once work has commenced or materials have been ordered. If you believe exceptional circumstances exist, please contact us directly. Any conditional refund or cancellation will be at the sole discretion of A-1 Locksmith & Security Center, Inc.

11. Marketing & Communications

By providing your contact information, you consent to receiving service-related communications from A-1 Locksmith & Security Center, Inc. via email, text, or phone. You may opt out of non-essential communications at any time by contacting us directly at info@a1locksmith.com or by following the unsubscribe instructions in any email we send.

We do not sell your contact information to third parties. For full details on how we handle your data, please refer to our Privacy Policy at https://a1locksmith.com/privacy-policy.

12. Limitation of Liability

A-1 Locksmith & Security Center, Inc. will not be held liable for any damages beyond what is explicitly covered by our Arizona Registrar of Contractors licensing, bonding, and insurance.

To the maximum extent permitted by applicable law, we will not be liable for any indirect, consequential, special, or punitive damages arising from the use or inability to use our services or products.

13. Third-Party Links

Our website may contain links to third-party websites or services provided for your convenience. A-1 Locksmith & Security Center does not endorse or assume responsibility for any content, privacy practices, or services provided by third-party websites. We recommend reviewing their terms and privacy policies before use.

14. Customer Acknowledgment

By accepting an estimate, scheduling service, or using our website, the customer acknowledges and agrees to all terms listed in this document. These Terms & Conditions apply to all residential, commercial, and institutional customers of A-1 Locksmith & Security Center, Inc.

15. Governing Law & Jurisdiction

These Terms & Conditions and any disputes arising from your use of A-1 Locksmith & Security Center’s services or products are governed by the laws of the State of Arizona. All legal actions must be brought in a court of competent jurisdiction located in Maricopa County, Arizona.

16. Amendments

A-1 Locksmith & Security Center, Inc. reserves the right to modify these Terms & Conditions at any time. Updated terms will be posted on our website with a revised effective date. Continued use of our website or services following any changes constitutes acceptance of the revised terms.

17. Contact Information

For questions about these Terms & Conditions, please contact us:

A-1 Locksmith & Security Center, Inc.

1707 E. Weber Dr., Suite 1, Tempe, AZ 85288

Phone: (480) 966-1423

Email: info@a1locksmith.com

Website: https://a1locksmith.com

Arizona License Numbers: ROC 262872 | ROC 351865 | SR12486

We Are A+ Rated by the Better Business Bureau.

These Terms & Conditions were prepared for A-1 Locksmith & Security Center, Inc. based on their actual business operations and existing estimate terms. This document is provided as a starting point and does not constitute legal advice. We recommend having an attorney review it to ensure full compliance with applicable Arizona and federal law.