Stellar customer service. The tech not only provided timely communication but he worked with me based on my tight schedule. Being a delivery driver for FedEx my time was limited. He offered practical options which worked out great. He got to my place before me and installed a new lock for my mailbox. Beforehand he did mention it could take 3 minutes or worst case scenario the drill bit could break causing it to take a lot longer. Happily everything worked out great and it only took maybe 10 minutes. As he handed me the keys I could tell he was also pleased it all worked out great! Definitely recommend using A1 for your key situations.